211 Helpline Sees Another Increase in Call Volume

From left to right: Cassandra Rajcumar, 211 Director of Programs and Services; UWWP President and CEO Tom Gabriel; State Senator Peter Harckham; and UWWP then Board Chairman, William M. Mooney III, Esq.

Elizabeth of New Rochelle is a single mother. She called 211 because she had lost her job and was having trouble keeping up with her bills, including her rent, which had fallen into arrears. The 211 staff connected Elizabeth to resources that could help. They included information to assist with […]

NYS Budget Provides $2.4 million for 211 New York

New York State’s Enacted State Fiscal Year (SFY) 2024-25 Budget invests $2.4 million in 211 to continue providing millions of New Yorkers with vital information on available services. Senator Peter Harckham (District 40), who represents communities in Westchester, Putnam, and Dutchess counties, sponsored the bill into the budget. “211 is essential to […]

211 Helpline Sees 20% Increase in Calls, Reflecting Growing Community Needs

From left to From left to right: Cassandra Rajcumar, 211 Director of Programs and Services; State Senator Peter Harckham, UWWP President and CEO Tom Gabriel, NYS Senate Majority Leader Andrea Stewart Cousins, United Way's Chief Information and Referral Officer Lini Jacob, and Rachel Estroff, Chief of Staff for State Senator Shelley Mayer.

The White PlainsThe White Plains community resource center for United Way’s 211 Helpline, which serves the Hudson Valley, Long Island, and Adirondack regions, has reported a remarkable 20% surge in call volume from January to June 2023 compared to the same period in 2022. This upswing in calls underscores the critical role that […]