NYS Budget Provides $2.4 million for 211 New York

New York State’s Enacted State Fiscal Year (SFY) 2024-25 Budget invests $2.4 million in 211 to continue providing millions of New Yorkers with vital information on available services. Senator Peter Harckham (District 40), who represents communities in Westchester, Putnam, and Dutchess counties, sponsored the bill into the budget.

“211 is essential to so many New Yorkers as a connection to the incredible services offered across the state. It is the ultimate example of shared services and public-private partnerships,” said Sen. Harckham. “It is a good investment of public dollars to make sure that someone is there to assist those in need to find the government services and nonprofit assistance available.”

“With their around-the-clock information and referral services, 2-1-1 is an invaluable community asset and a central component to the state’s emergency response plan,” said Assemblymember Donna Lupardo, who represents District 123. “I sponsored legislation two years ago that placed the state director of 2-1-1 on the Disaster Preparedness Commission, underscoring the importance of 2-1-1 to the state’s planning and response operations. I am relieved that their funding was restored in the final budget agreement; the service they provide is too vital for us to do without.”

The 211 Helpline has helped millions of New Yorkers connect with essential services across the state at no cost since 1999. Senator Shelley Mayer (District 37), who represents Southern Westchester communities, recently recognized the United Way of Westchester and Putnam’s 2-1-1 helpline on its 25th anniversary.

“211 provides such a vital service to individuals and families in Westchester and throughout New York State,” said Sen. Mayer. “I am proud to recognize their commitment and efforts to providing access to information and resources for the past 25 years.”

In 2022, 211 was added to the NYS Disaster Preparedness Commission. This move ensured 211 services are integrated into the state’s disaster response to help New Yorkers get information they need during a state of emergency. The additional funding allocated in SFY 2024-25 will provide support to 2-1-1’s trained call response specialists as they deal with an expanded call volume.